Refund policy

We want you to be happy with your MODI purchase. If something isn’t right, here’s how we handle returns and exchanges.

Change of mind

Because we are a small business and caps are worn close to the face and hair, we can only accept change-of-mind returns in limited cases and you will be provided with store credit.

You may request a change-of-mind return or exchange within 7 days of receiving your order.

The cap must be:
• Unworn and unused
• In original condition, with all tags and packaging
• Free from makeup, hair products, smells (e.g. perfume, smoke) and visible wear

If your item does not meet these conditions, we may decline the return or issue a partial refund at our discretion.

For change-of-mind returns, return shipping is at your cost.

Original shipping fees are non-refundable.

We currently do not offer refunds for change of mind on sale or discounted items, unless they are faulty.

Faulty or incorrect items

If you receive a faulty item or something that doesn’t match your order, we’ll fix it.

Please contact us at wearmodiapparel@gmail.com as soon as possible and within 7 days of receiving your order, with:

- Your order number

- A description of the issue

- Clear photos of the fault or incorrect item

 

Once we assess the issue, we will:

Repair, replace or refund in line with Australian Consumer Law, and

Cover reasonable return shipping costs where the item is confirmed to be faulty or incorrect.

A “fault” means a manufacturing defect – not normal wear and tear, damage caused by misuse, or failure to follow care instructions.

How to request a return or exchange

Email us at wearmodiapparel@gmail.com with:
• Your full name
• Order number
• Item(s) you want to return or exchange
• Reason for the return
• Photos (if faulty or damaged)

Wait for our reply with approval and return instructions.
Please do not send anything back until your return has been approved.

Pack your cap securely in suitable packaging to protect it in transit.

Once we receive and inspect the return, we’ll email you to confirm the outcome.

Refunds

Approved refunds will be processed back to your original payment method (e.g. card, PayPal) for all faulty items. 

Where a change-of-mind return has been made, you will be provide store credit for the item amount only. 

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or provider.

Original shipping costs are non-refundable, except where your item is found to be faulty or incorrect.

We do not offer cash refunds for online purchases.

Exchanges

If you’d like to exchange a cap for a different colour:

Follow the “How to request a return or exchange” steps above.

Once your return is approved and the original item is received in acceptable condition, we can:
• Send the replacement cap (subject to stock availability), or
• Ask you to place a new order and refund the original item (less shipping) once received.

You may be asked to cover the shipping cost for the new item on change-of-mind exchanges.

Items that cannot be returned

To keep things fair and hygienic, we generally cannot accept returns on:

- Caps that have been worn, used or show signs of wear

- Items with removed tags or damaged original packaging

- Sale or clearance items, unless faulty

- Items damaged by incorrect care, misuse or normal wear and tear

 

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.

If a product has a major fault, you are entitled to a replacement, repair or refund. If the issue is minor, we may choose to repair or replace the item within a reasonable time.

Questions

If you’re unsure whether your situation fits this policy or want to chat before ordering, you can reach us at:

wearmodiapparel@gmail.com

We’re here to help you get the right fit and feel from your MODI cap.